Reservation.com Customer Support

For the fastest and most convenient service, please use the Manage Your Reservation feature to Resend Confirmation Email or to Cancel your Reservation.

For immediate assistance, to cancel your reservation, change dates of your reservation, or for billing concerns, please use our toll-free number: 1-855-956-2205.

For all other questions or concerns, please click the Contact Support link on the right menu or email us directly at support@reservationsexpert.com.

Frequently Asked Questions

Where can I access my receipt for my reservation? arrow-icon

Your confirmation was sent to the email address provided upon booking your reservation. Your reservation confirmation and itinerary is your receipt of payment. You may also visit the "My Reservation" link to view your reservation details and re-send confirmation email.

How do I cancel my reservation? arrow-icon

If you would like to cancel your reservation, you may do so in our My Reservation Portal or by phone at 1-855-956-2205.

How do I modify my hotel reservation? arrow-icon

Please keep in mind that rates and availability change frequently, and you may not be able to get the same rates for your new reservation. Please check your cancellation policy located on the confirmation email before contacting our support team. We may be able to help you find alternative room types, dates, or hotels to ensure your stay matches your updated needs.

If I cancel my reservation, when will I receive a refund? arrow-icon

We understand that sometimes your travel plans change. We do not charge a change or cancel fee. However, some properties impose penalties on their customers that we are required to pass on. Our service fee included in the total is non-refundable. We do not charge any additional change or cancellation fees.